Then I spent over half of my lunch hour call Project team again - and re-explaining everything again only to be promised a call - and even was asked if I could reach out to the delivery company.Ordered my dryer in nov, scheduled delivery was for 1/6/21 as it would not be in stock earlier. Joe stating that someone from Home Depot Corporate office would call me in the morning (Friday, Jan. I called Guelph Home Depot - to speak with Linda - was told she was tending to a customer and that she would call me back - No callĪt 6:00pm - I called Guelph Home Depot - and spoke with Joe and told him the entire story - he said he would look into why the delivery never happened.Īt 6:40pm - he called back - stating that the delivery company realized that my appliance was not on their load - THEY SHOULD HAVE HAD THE DECENCY OF CALLING AND ADVISING ME. Wednesday Took the day to stay home and wait for delivery - NO DELIVERY AGAIN - NEED COMPENSATION AGAIN!įrustrated I called delivery company - and again - was put on hold then hung up due to an influx of incoming calls and was asked to call again later. I called installation company to advise them - they called back and set up an appt for Friday Jan. Īt 9:35 am - received a call from the delivery company - to set up a date then later that day received another call for time of delivery - Time set up for Wednesday January 10th betweeb 12-4pm Then called Guelph Home Depot - spoke with Linda - who said she would call me back as soon as she had some information - she called back at 2:22pm stating that I would receive a call from delivery company - which I had in the morning. Received call from Installation company - to see if appliance was received (8:05pm) I called the delivery company - was put on hold then hung up due to an influx of incoming calls and was asked to call again later.įrustrated I called Guelph Home depot and talked to "Evan" who said that they would look into it I called the delivery company - was put on hold and then disconnected again Installer called at 8:14pm to see if I received the appliance - and then we cancelled the installation time I called the Appliance Project team - was on the phone with them for a long while - and they could not resolve it - told me they would call back - which they did at 6:30pm- All to say that the vendor did not have any in stock - and that a supervisor would call me to ensure some sort of compensation would be made - No call was received. I called the delivery company - was put on hold and then disconnected - twice Installer called to see if I received the appliance Since it was a Saturday and holidays - we could not ask work to change our day off- SO LOST A DAY'S PAY - NEED COMPENSATION Received a call from Ovation Logistics the delivery people stating that the vendor did not have the appliance in stock and that there would be no delivery Received a call from the installer to set up installation date - January 4th between 4-8pm Seeing that it was the holidays - we needed to schedule the day off to ensure someone was home to receive it. (The GE model was chosen as Rick Crowder the Appliance Specialist said that they were some in stock and that the delivery would be Went to HD to purchase a dishwasher - settled on the GE model instead of the LG. TO THE PERSON READING THIS - I AM ADDING SOME MORE DETAILS: So of course - needless to say - I will be cancelling my order today after I finish work - so do yourself a big favour and ensure that you and all your locations use a delivery service you can count on. Spent countless hours phoning the Project team and the delivery company and the actual Home Depot store - to no avail. NO ONE and I mean NO ONE as the decency to take the time to contact me. 2 - we are now January 11th and I am doing all the chasing to find out where it is. So all the money I saved or thought I saved when I bought this item - is now actually costing me 2x more!īought it December 29th - original delivery date Jan. Go figure we pay for the item and then we spend numerous hours trying to find where it is - then waste not 1 but 2 vacation days to stay home for the delivery - only to never receive it… you bet! Although the complaint itself is only worth the cost of a dishwasher, it is still frustrating that the customer has to chase after the status of their purchase…Įvery person in this world - that buys something - expects a product or a service! After reading that you needed more than a hammer and a few nails to land the top job at Home Depot, it is disheartening to see it all go to waste!Īll that hard work that you have done to rebuild this organization is going to waste due to poor decisions as to whom your 3rd party suppliers are.Īm I frustrated customer ….
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